FAQ
Detailed answers about bonuses, deposits and support on a71 apps
From the welcome bonus to deposit methods, identity verification and customer support — direct and detailed answers to the questions that come up when using a71 apps are laid out here. Browse the sections below and join live chat any time you have a question.
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Bonus Section
FAQ
Welcome Bonus
When you open a new account on a71 apps, you can get a 100% first deposit bonus of up to ৳8,000. Below you will find questions and answers on claiming the bonus, wagering requirements and cancellation rules. For any additional information about the bonus, you can check the terms and conditions page.
After registering for the first time on a71 apps, make your first deposit into your account. Once the deposit is complete, the bonus is added automatically. For example: if you deposit ৳1,000 you will receive an extra ৳1,000 bonus and your total balance will be ৳2,000 — however, before withdrawing the bonus you must wager ৳1,000 × 20 = ৳20,000. Make sure you understand the bonus terms clearly.
A bonus has a fixed validity period. If the wagering requirement is not met within that time, the bonus and any winnings earned from it will be cancelled. Your own deposited funds will not be affected. For specific details about bonus expiry, contact a71 apps live chat support or check the terms and conditions.
If the bonus is still active and wagering has not yet started, you can contact a71 apps live chat and request to cancel the bonus. If wagering has been partially completed, cancellation is not possible. Cancelling will also remove any winnings earned from the bonus — only your original deposit amount will remain.
Slot games, fishing games and most casino games generally count towards the wagering requirement. Bets placed on games from PG Soft, JILI, Pragmatic Play and Spribe available at a71 apps Casino contribute to wagering. However, some restrictions may apply for live casino or sports betting — contact the support team for specific details.
No — the bonus is 100% of your deposit, up to a maximum of ৳8,000. To receive the full ৳8,000 bonus you must deposit at least ৳8,000. If you deposit ৳1,000, your bonus will be ৳1,000. The bonus is not free — it is a match reward on your deposit, with a wagering requirement of the bonus amount × 20.
If you deposit ৳16,200, the bonus will be ৳8,000 (the maximum), your total balance will be ৳24,200, and the wagering requirement will be ৳8,000 × 20 = ৳1,60,000. Once that amount has been wagered, any winnings earned from the bonus can be withdrawn. Weekly reload and slot festival bonuses are also available at a71 apps.
Deposit Section
FAQ
How to Deposit
bKash, Nagad, Rocket or bank transfer — depositing on a71 apps is simple and fast. The most frequently asked questions about deposits are answered below.
Log in to a71 apps, go to the deposit menu and select Nagad. Send the desired amount to the Nagad number shown. Once the transaction is complete, the funds will be credited to your account. Keep the transaction reference number — providing it to the support team will speed up any issue resolution.
a71 apps does not charge any additional fees for deposits. However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may apply their own service charges, which are set by those providers. Check the terms of your bank or mobile banking app for details.
The minimum deposit on a71 apps for any payment method is ৳100. This applies to bKash, Nagad, Rocket, Upay and bank transfer alike. Even starting with just ৳100 gives you full access to slot games and other casino games.
Wait a few minutes first — funds are usually credited within minutes. If nothing has arrived after 15–20 minutes, take a screenshot or note the reference number from your mobile banking app and contact a71 apps 24/7 live chat. The support team will verify the transaction and resolve the issue.
a71 apps accepts deposits through five methods: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit for each method is ৳100. Cryptocurrency is not accepted.
The minimum withdrawal amount from a71 apps is ৳500. After submitting a withdrawal request, funds typically arrive within 10–45 minutes. Withdrawals can be made via bKash, Nagad, Rocket, Upay, or bank transfer. Having KYC verification completed speeds up the process.
KYC Section
FAQ
Identity Verification (KYC)
a71 apps verifies identity to keep accounts secure and ensure smooth payment processing. The KYC process is straightforward and your information is kept fully secure. Read the Privacy Policy for more details.
a71 apps typically requests KYC verification at the time of the first withdrawal, or before large transactions. Verification may also be requested if unusual activity is detected on an account. Completing verification in advance makes the withdrawal process faster.
A National ID (NID), passport or driving licence are accepted as identity documents. The document must be clear and legible and must not be expired. In some cases a utility bill or bank statement may also be requested as proof of address.
Yes — this is very important. The name used to register on a71 apps must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal may be held up. So it is essential to provide accurate information at the time of registration.
a71 apps uses SSL encryption to keep all data secure. Documents you submit are used only for verification purposes and are not shared with third parties. See the Privacy Policy for more information.
When clear and correct documents are submitted, the a71 apps support team completes verification promptly. The process is usually completed on business days, though additional information may be requested if there are any discrepancies in the documents. For any questions during verification, contact 24/7 live chat.
After registering, you can generally play games and make deposits. However, identity verification becomes mandatory when making a withdrawal. a71 apps requires the KYC process to ensure responsible gaming and compliance with the 21+ age requirement. Visit the Responsible Gaming page for more details.
Support Section
FAQ
Customer Support
If you run into a problem or have any questions, the a71 apps support team is always here to help. Common questions about support are answered below.
a71 apps customer support is available in both Bengali and English. Bangladeshi players can easily report issues in their own language — help is available in Bengali for anything related to deposits, withdrawals, bonuses, or accounts.
Before contacting a71 apps support, have the following ready: your registered username or mobile number, a description of the issue (when it happened and what occurred), the relevant transaction reference number (if available), and a screenshot. Providing this information helps resolve issues much faster.
a71 apps has two support channels: Live Chat — chat directly on the site for a quick response; and Email — contact by email for detailed issues. Phone or WhatsApp support is not currently available — use only live chat and email.
Yes — a71 apps support is active seven days a week, twenty-four hours a day. At night, on public holidays, or during BPL or T20 match nights — whenever an issue arises, you can reach out via live chat or email. Live chat gets the fastest response.
If you think you sent money to the wrong number, contact a71 apps live chat as quickly as possible and provide the full details of the transaction. The team will check and assist if possible. So always confirm the correct number and method before making a deposit.
On the a71 apps Login page, click the "Forgot your password?" link and enter your registered mobile number or email — you can reset your password through OTP verification. If you have trouble, let the support team know.
Need more help?
If you did not find an answer to your question, get in touch directly
This FAQ page covers the most common questions. However, if your situation is different, or you want a clearer explanation of any answer, the a71 apps support team is ready to help directly.
All registered members aged 21+ can receive support in Bengali and English. No matter how big the issue, the team is always active.
Live Chat: Click the chat button from any page on the site — active 24/7
Email: [email protected] — write in either Bengali or English
Support hours: Seven days a week, twenty-four hours a day